Refund policy
At Corlus.com, we prioritize your satisfaction and offer a hassle-free return and exchange policy. Please review the details below:
Returns:
Customers can initiate returns within 30 days of receiving their order.
To process a return, customers are required to ship the items to our designated warehouse.
We will process the refund within 2 days of receiving the returned items.
Refunds may take approximately 7-12 working days to reflect in the customer's original payment method. The exact timeline depends on individual banks.
Exchanges:
Customers requesting an exchange will have replacement items dispatched within 3 days of receiving the returned goods.
An additional shipping fee of $9.9 USD applies to exchanges initiated due to customer preferences.
Damaged or Incorrect Items:
If you discover any damage or discrepancies with the items received, please photograph them immediately.
Contact us within 3 days, and we will process your request promptly.
We will promptly reship the correct items at no additional cost.
Customer-Damaged Items:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please inspect items carefully upon receipt.
Note:
The terms and conditions of our return and exchange policy are subject to change.
We encourage customers to review the policy periodically.
Thank you for choosing Corlus.com. If you have any concerns or require further assistance, feel free to contact our customer service.
Returns:
Customers can initiate returns within 30 days of receiving their order.
To process a return, customers are required to ship the items to our designated warehouse.
We will process the refund within 2 days of receiving the returned items.
Refunds may take approximately 7-12 working days to reflect in the customer's original payment method. The exact timeline depends on individual banks.
Exchanges:
Customers requesting an exchange will have replacement items dispatched within 3 days of receiving the returned goods.
An additional shipping fee of $9.9 USD applies to exchanges initiated due to customer preferences.
Damaged or Incorrect Items:
If you discover any damage or discrepancies with the items received, please photograph them immediately.
Contact us within 3 days, and we will process your request promptly.
We will promptly reship the correct items at no additional cost.
Customer-Damaged Items:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please inspect items carefully upon receipt.
Note:
The terms and conditions of our return and exchange policy are subject to change.
We encourage customers to review the policy periodically.
Thank you for choosing Corlus.com. If you have any concerns or require further assistance, feel free to contact our customer service.
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